Contact Us
Questions about your account, payments, bonuses, or security? Below you’ll find all official Malina Casino contact channels plus typical response and resolution times for Canada.
Our support team is available 24/7. Pick live chat for quick questions and real‑time help, or email when you need a detailed reply or to attach documents. We aim to resolve most issues promptly and keep you updated throughout.
Contact options
- Email (24/7): support@malinacasinox.com
- Security: security@malinacasinox.com
- Complaints & suggestions: complaints@malinacasinox.com
- Press & partnerships: press@malinacasinox.com
Company information
- Operating company
- Fortaprime SRL (according to third‑party sources)
- Address
- Ofident Building, Office 3, Costa Rican North American Cultural Center, 200 m north and 50 m east, San Pedro, Barrio Dent, San José, Costa Rica
- Registration / licence
- CR company registration: 3-102-891738; jurisdiction: Costa Rica; official gambling licence: not public / not confirmed; agent: Stonks Limited (HE 435513), 1-3 Boumpoulinas St., Bouboulina Building, Office 42, 1060 Nicosia, Cyprus
This page lists Malina Casino’s official contact details. To avoid phishing or fraud, use only the addresses above.
Complaints & disputes
We treat complaints with priority and typically respond within 24 hours. For the fastest resolution, follow these steps:
- Email your complaint to complaints@malinacasinox.com and include your user ID plus a clear description of the issue.
- You’ll receive an acknowledgement with a ticket number for tracking.
- If you disagree with the outcome, you may request a review within 7 days; your case will then be escalated for reassessment.