Contact
Questions about your account, payments, bonuses, or security? Here you’ll find all official Malina Casino contact channels along with typical response and resolution timelines.
Support is available around the clock. Choose what suits your case: live chat for quick, straightforward issues, or email when you need a detailed reply and can include files.
Contact options
- Email (24/7): [email protected]
- Security team: [email protected]
- Complaints & suggestions: [email protected]
- Press & partnerships: [email protected]
Company details
- Operating company
- Fortaprime SRL (according to external sources)
- Address
- Ofident Building, Office 3, Costa Rican North American Cultural Center, 200 m north and 50 m east, San Pedro, Barrio Dent, San José, Costa Rica
- Registration / licence
- CR business registration: 3-102-891738; jurisdiction: Costa Rica; official gambling licence: not public / not confirmed; agent: Stonks Limited (HE 435513), 1-3 Boumpoulinas St., Bouboulina Building, Office 42, 1060 Nicosia, Cyprus
This page lists the official Malina Casino contacts. To avoid scams, use only the addresses provided above.
Complaints & disputes
Your concerns matter to us and we typically respond within 24 hours. To speed things up, include clear details and relevant screenshots when available.
- Send your complaint to [email protected] and include your user ID plus a concise description of the issue.
- You’ll receive an acknowledgment with a ticket number.
- If you disagree with the outcome, you may request a review within 7 days; your case will then be escalated.